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For carers

Christmas closure information 

The Disability Royal Commission Legal Service will be closed from 2pm Tuesday 24 December 2019 to Wednesday 1 January 2020. Re-opening from 9.15am, Thursday 2 January 2020. 

During this time if you need to contact us, you can leave a message on our helpline. We will contact you when the service re-opens in early January 2020. 

The Disability Royal Commission will also be closed from 24 December to Wednesday 1 January 2020, re-opening on 2 January 2020. 


How can I engage with the Royal Commission?

You can tell your story in 4 ways:

  1. Make a submission
    This means you write or record your story and send it to the Disability Royal Commission. This means you ask to tell your story at a public meeting organised by the commission. The commission will tell you if you can speak at the forum. You will also need to tell your story in a submission.
  1. Register to speak at a community forum
  1. Ask for a private hearing
    This means you ask to tell your story in person to one or more commissioners. The commission cannot promise that everyone who asks for a private session will get one. It depends on how many people want private sessions.
  1. Ask to be a witness in a public hearing
    This means you ask to tell your story in person to the commissioners and others in a public hearing. They may ask questions about your story. The commission needs to invite you to be a witness. Not everyone asking to be a witness will receive an invitation.

Call the Disability Royal Commission Legal Service for:

  • legal advice or
  • more information about these options.

Why do I have to give you my personal details (eg age, gender, location)

We collect personal information from you to:

  • give you an accessible legal service
  • make sure our service is accountable
  • plan and report on our services.

We use and store this information in line with privacy legislation. You can apply to access and correct the information we hold about you.

The Disability Royal Commission Legal Service gives free legal help. We are independent and separate from the Royal Commission. We will not pass your information to the Royal Commission unless you agree.

We need to collect some information to meet our reporting needs. This includes:

  • jurisdiction (state/territory)
  • Aboriginal or Torres Strait Islander status
  • cultural background and other languages
  • nature of disability.

We will only use this information after removing identifying details. We need dates of birth so we can record the advice we give you in our case management system.